Privacy Policy

Last Updated: 19-02-2025

1. Introduction

Welcome to FittrScan 3D (“App”), owned and operated by cachet-IT (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application. By using FittrScan 3D, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use the App.

2. Information We Collect

Account Information:

To use FittrScan 3D, you must log in or create an account at https://fittrapp.nl. When you create an account, we collect the following personal information:

• Email address
• Password
• Given name
• Family name
• Phone number
• Organisation name

This information is used solely for creating your login credentials and, if necessary, to contact you regarding your account or for support purposes. We do not share or sell your personal information.

Scan Data:

FittrScan 3D is designed primarily for scanning feet to help determine semi-orthopedic shoe size. Although the app can capture other types of scans (for example, faces), its intended use is for foot scans. Your foot scan data is stored in the cloud so that you can later download your scans or use them on the FittrApp platform to determine your shoe size and to potentially order shoes.

Usage Data:

We may also collect non-personal information such as device information, app usage statistics, and diagnostic data (e.g., crash logs) in order to improve the App’s performance and functionality. This data is collected anonymously and is not linked to your personal account.

3. How We Use Your Information

We use your information for the following purposes:

• To create and manage your account.
• To authenticate you and provide you with personalized access to the App.
• To store and retrieve your foot scan data, enabling you to download or use it on the FittrApp platform.
• To contact you regarding your account or to provide customer support.
• To improve our App and develop new features.
• To analyze app usage and improve our services using anonymous data.

4. Data Storage and Security

Your scan data and account information are stored securely on AWS S3 using industry-standard security measures in accordance with AWS S3 security standards. We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Data Sharing and Disclosure

We do not sell or share your personal information with third parties. Your scan data is used solely for your personal access and to improve our internal processes. In some cases, we may use your data anonymously for internal analytics and to enhance the performance and functionality of our platform. Any data shared with third-party service providers is done under strict confidentiality agreements and solely for the purposes described in this Privacy Policy.

6. Your Rights and Choices

Currently, you cannot directly update or delete your personal information through the App. However, you may request the deletion of your account and all associated data by contacting us at: info@fittrapp.nl. If you have any questions or concerns about your personal data, please contact us using the information provided below.

7. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be communicated to you via the email address you registered with. We encourage you to review this Privacy Policy periodically to stay informed about our practices.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

cachet-IT
Email: info@fittrapp.nl